After a long day at work, I was ready to kick back and relax, maybe catch up on my favorite show. But just as I settled in, JB walked in, phone in hand, looking like he’d just seen a ghost. He handed me the phone without a word. On the screen, our first-ever 1-star Google review blazed in all its glory: “SCAMMERS. Run as fast as you can!! No integrity at all!!” š²
So much for unwinding.
Of all the things someone could say, accusing us of lacking integrity? That one hit hard. I mean, Iāll admit, I can be a little short-tempered now and then. š And JBā¦ well, heās never met a snack he didnāt like. š· Sure, maybe his love for food can sometimes slow him down a bit, but scammers? Come on! I’d lose my Real Estate License faster than JB can devour a bag of chips.
As for integrity? I was nearly speechless. Nearly. But when someoneās lashing out because theyāre upset about something entirely out of our control, I find my voice pretty quickly. This person couldnāt get approved for a mortgageāfor two years. And thatās our fault? Seriously?
In a world already brimming with negativity, getting slapped with such harshness despite our best efforts felt like a punch in the gut. But then, it dawned on me. This person, unintentionally, handed us a gift. Their scathing review gave us the chance to shine a light on what truly matters to us: putting the client first. Our clients are the homeowners selling their property, and itās our responsibility to ensure we bring them qualified buyers. š
So, I took that negativity, and I flipped it on its head. āØ And the best part? Google agreed. They saw the review for what it wasāpure hateāand removed it. š Talk about a win!
